TRAVEL AND TOURISM
Optimizing operations and passenger experience with real-time flight status
By integrating Cirium’s Flight Status API into their reservations platform, TravelThru gained the ability to monitor critical updates like flight delays, early arrivals and cancellations.
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About TravelThru
TravelThru handles 600 bookings per day and has served over 400,000 customers
TravelThru is a leading provider of airport transportation services, offering a range of options including airport taxis, airport shuttles and private ground transportation.
Dedicated to ensuring a comfortable and stress-free travel experience, TravelThru assists passengers in navigating the complexities of unfamiliar airports while minimizing transportation delays.
Using a digital platform that integrates various service providers globally, TravelThru delivers seamless transportation solutions to travelers in over 150 countries and 500 airports worldwide.
Business Challenge
TravelThru encountered significant operational challenges in managing communication and coordination during flight delays.
TravelThru required a real-time flight tracking solution to enhance service quality while minimizing transportation delays
Without a real-time flight tracking solution, TravelThru struggled to provide their ground transport providers with timely flight status information, leading to missed connections and passenger confusion.
This lack of integration also resulted in travelers not receiving timely updates on their transport information upon arrival/departure, negatively impacting the overall customer experience and operational efficiency.
Cirium Solution
To overcome these challenges, TravelThru partnered with Cirium to deploy a comprehensive flight status solution for real-time flight tracking.
“Cirium’s solution has elevated the quality of our service. With precise and timely updates, we have significantly reduced passenger stress and ensured smoother journeys. This integration has enhanced our operational efficiency and strengthened customer trust, positioning us as a reliable choice in the industry.”
Tan Mai, CEO of TravelThru
By integrating Cirium’s Flight Status API into their reservations platform, TravelThru gained the ability to monitor critical updates like flight delays, early arrivals and cancellations. This real-time visibility enables the team to make proactive adjustments, minimizing operational disruptions and delivering a positive passenger experience. It also enhances coordination between drivers and dispatch teams, facilitating seamless, on-time travel for every customer.
Passengers can now effortlessly track their flights using either the airport or flight number, with real-time updates delivered directly to their mobile devices.
This enhancement brings several key benefits:
- Improved Customer Satisfaction: Timely, accurate communication ensures passengers stay informed, enhancing overall satisfaction.
- Increased Operational Efficiency: Streamlined processes reduce disruptions caused by delays, early arrivals, or cancellations, optimizing day-to-day operations.
- Enhanced Transparency: Passengers gain greater control over their journey by easily tracking flight status directly within the reservation system.
- Increased Reliability: A more trustworthy service results in higher customer confidence,repeat and increased bookings.
