CASE STUDY
Serko – innovating solutions to efficiently bring people together
About Serko
Serko is a global travel technology company that provides corporate travel and expense management solutions, focused on ‘Bringing People Together’. Its main platform, Zeno, simplifies booking and managing business travel by integrating flights, accommodations, rental cars, and expense management into a single interface. Serko plays a crucial role in streamlining corporate travel, offering travel solutions that help businesses manage travel spend, and ensure corporate travel policy compliance, with a great traveler experience.
Cirium solutions utilized
Key Serko users
- Product managers
- Engineers
- Customer support team
The business challenge
Serko developed the Zeno platform out of a recognized need for a seamless travel experience. From pre-trip bookings to flight disruption updates, Serko aimed to unify the traveler’s journey through Zeno. Achieving this required comprehensive and accurate aviation data, including real-time flight status, schedules, and historical information – data that was not initially available.
Serko’s platform faced difficulties in delivering real-time updates to clients using it for travel booking and management due to limited data availability.
Cirium solution
Cirium’s API services, along with Trip Monitoring with Traveler Trip Alerts, support Serko by delivering real-time flight data and alerts, facilitating proactive travel management. Leveraging Cirium’s extensive database and advanced analytics capabilities ensures high data quality and reliability, which are both crucial for effective travel management.
By integrating Cirium data into Serko’s platforms, travelers benefit from reduced travel disruptions, heightened traveler safety, and an overall improved travel experience.
Serko’s platform faced difficulties in delivering real-time updates to clients using it for travel booking and management due to limited data availability.
Cirium data enables Serko services to offer travelers real-time updates and alerts, resulting in a dependable and reliable travel booking and management experience.
Bob Shaw, Chief Strategy Officer & Co-founder
#SolvedbyCirium
For Serko
Zeno services monitor and manage trips, ensuring travelers are updated with real-time alerts. Customer support teams use the data to assist travelers with itinerary changes and disruptions. The high adoption rate and positive industry feedback indicate satisfaction with the quality and usability of Cirium’s services.
Improvements to the data contributed to the consistently high CSAT score received from clients using the Serko platforms, indicating satisfaction.
For corporate clients
Corporations, travel management companies, and individual business travelers alike benefit from Serko services supported by Cirium data. Clients can manage travel itineraries proactively and handle travel disruptions with ease. They also gain better control over travel expenses and policy compliance.
For end users
Real-time alerts keep travelers informed about changes in their itineraries, empowering them with informed travel decisions. Travel managers can monitor trips and quickly manage issues, ensuring an overall smoother travel experience.
“Cirium data enables Serko services to offer travelers real-time updates and alerts, resulting in a dependable and reliable travel booking and management experience.”
Bob Shaw, Chief Strategy Officer & Co-founder
A more seamless travel experience for corporate clients
- Enhanced travel management
- Fewer disruptions
- Timely information
- Overall smooth travel experience
Would you recommend Cirium API services and Trip Monitoring with Traveler Trip Alerts to other travel and tourism companies?
Yes – the high accuracy, reliability, and comprehensiveness of Cirium’s data significantly enhances travel management capabilities, reduce disruptions, improve traveler safety and satisfaction, and provides valuable support insights for strategic decision-making.
Bob Shaw, Chief Strategy Officer & Co-founder, Serko
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