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TRAVEL WAIVER SERVICES

Proactive traveller services are part of Cirium DiioTM. Cirium Diio empowers customers with actionable insights to improve the traveller experience, extend duty-of-care, reduce disruption related costs and enable more sustainable travel decisions.

Manage travel waivers more efficiently

Every year, flight disruptions and cancellations result in millions of dollars of recuperable refunds and travel credits that get lost or go unused. Cirium can help track, manage and apply airline waivers to new trips, resulting in tremendous cost savings and easier administration.

  • Aggregates airline issued waivers
  • Consolidates and standardizes waiver content within the Cirium Trip Center platform
  • Matches each waiver to qualifying PNRs/trips for integration within your own applications via API services

Operational benefits of Travel Waiver Services

  • 50% less time communicating with airlines over waivers
  • 30% less time communicating with travelers
  • Save traveler change fees, additional fare collection and unused tickets
  • Enable proactive agent re-accommodation of travelers, versus relying on the airline for changes
  • Deliver better maintenance of supplier service level agreements

Travel Waiver Alerts

Travel agent waiver update alerts (standard) – notification via email or API includes details of newly issued airline waivers.

Travel agent waiver match alerts – notification via email or API includes details of newly issued airline waiver with a matching PNR (passenger name record/reservation) included (one PNR for each alert, possibly sending multiple messages).

Traveler waiver match alerts – notification via email or API to the traveler includes details of a new airline waiver being issued in conjunction with their trip, which includes trip details.

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Discover opportunities

Cirium experts are available to review your travel programs and discuss how Cirium can help improve the traveler experience and manage travel costs.

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