PROACTIVE SERVICES
What travel disruption?
Create the best possible air travel experience. Identify and resolve problems before travelers ever know about a delay or cancellation.
Proactive traveller services are part of Cirium DiioTM. Cirium Diio empowers customers with actionable insights to improve the traveller experience, extend duty-of-care, reduce disruption related costs and enable more sustainable travel decisions.
Proactive Services
Travel information ahead of schedule
Keep your travelers in the know
Send trip alerts and notifications directly to travelers and customer service agents through personalized email and text messaging, complete with airline or agency branding and relevant context.
Simplify traveler management
Monitor traveler status information through an online dashboard and notify travelers of trip changes and waiver eligibility.
Find cost savings
Match travel waivers to flights and passengers for easier processing and tracking.
Keep travelers flying with historical, real-time data and detailed analytics
- Track the status of 35 million flights per year, covering over 97% of scheduled flights worldwide.
- Match traveler trips to applicable waivers to create cost savings.
- Create and configure across a variety of conditions, status changes and alert types.
- Get the most accurate flight status and flight tracking by airline, airport, and route.
- Gain access to estimated and actual departure/arrival times, equipment type, delays, terminal, gate and baggage claim data.
Explore Cirium Solutions for the Traveler Journey
Cirium Journey applications (schedule a demo below)
Travel Waiver Services
Trip Assist
Traveler Trip Alerts
Agent Trip Alerts
Discover opportunities
Connect with travel services experts to learn more about Cirium traveler data and travel service tools.
Travel, with a strategic advantage
Improve the traveler experience through access to trip-related information. Proactive Services provides trip monitoring, accurate flight status information, routes and aircraft data to manage flight disruptions and create a personalized, relevant experience for the traveler.
Proactive Services are used by Expedia, Kayak, BCD Travel and other leading corporate travel, tourism and travel technology companies.
