Delta received the Platinum Award for Operational Excellence for the fourth consecutive year, solidifying its industry leadership in On-Time Performance. Delta achieved an On-Time performance of 83.46% across 1.7 million annual flights, demonstrating its ability to navigate the challenges of modern air travel. This achievement reflects Delta’s commitment to providing reliable service, a key factor in delivering a positive passenger experience.
Cirium’s comprehensive evaluation for the Platinum Award extends beyond on-time performance, considering factors such as network complexity, flight volume, and the airline’s ability to effectively manage disruptions and minimize passenger impact. Delta’s consistent achievement of this award, particularly amidst recent industry turbulence, demonstrates its commitment to operational efficiency and a customer-centric approach. Delta’s success depends on the dedication and expertise of its entire team.
At a 2-day Delta LEAD 2025 Conference in Atlanta, Georgia, Cirium was invited to be part of the airlines’ 100th year centennial celebration and present the On-Time Performance awards.
The Delta LEAD 2025 annual conference convened over 7,000 leaders to collaborate on key 2025 objectives, fostering dialogue across departments and covering finance, operations, people, and customer experience.
Mike Malik, Chief Marketing Officer of Cirium, presented Delta’s award to Ed Bastian, CEO of Delta Air Lines and six frontline employees representing various departments in the company who make on time happen.
With its continued investments in people, processes, and technology, Delta Air Lines is once again setting the benchmark for what operational excellence can look like in the airline industry, inspiring others with its enduring commitment to delivering a world-class travel experience.
Mike Malik
Congratulations to the entire Delta team! This remarkable achievement, a testament to their unwavering commitment to customer satisfaction and a seamless travel experience, sets a high standard for the entire aviation industry.
About Cirium
Cirium brings together powerful data and analytics to keep the world moving. Cirium delivers insight, built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines, and financial institutions, among others, to make logical and informed decisions which shape the future of travel, growing revenues and enhancing customer experiences. Cirium is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. The shares of RELX PLC are traded on the London, Amsterdam and New York Stock Exchanges using the following ticker symbols: London: REL; Amsterdam: REN; New York: RELX. For further information please follow Cirium updates on LinkedIn.
